mediumCustomer-Facing Case Study
Recover a pilot users do not trust
Diagnose whether the failure is product quality, workflow fit, incentives, or rollout.
How to practice
- 1. FrameName the user, workflow, pain, and success metric.
- 2. DecidePropose the smallest useful version and explain trade-offs.
- 3. ProveDefine validation, rollout, ownership, and failure handling.
Customer scenario
You've deployed a new workflow management tool at a manufacturing client. The software works technically, but 6 weeks in, the ops team (30 people) is still using spreadsheets. The project sponsor is frustrated. You have 4 weeks before your engagement ends.
**What do you do?**
Interviewer nudges3 prompts · Open
- 1.Diagnose before prescribing. What's the actual reason for non-adoption? (UX? Training? Trust? Incentives? Politics?)
- 2.Find your internal champion. Who on the ops team is already using it, even a little?
- 3.Don't fight spreadsheets — bridge to them.