Customer-Facing Case Study
Frame ambiguous customer problems, deliver a useful first version, and earn adoption
See how customer-facing case study fits into the complete FDE interview loop →0/6
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Easy
0/0
Medium
0/5
Hard
0/1
01 · Find the leverage point
Reduce detention fees for a logistics customer
Turn operational data into a narrow intervention with measurable financial impact.
You produce: Problem frame · analysis plan · pilot proposal
02 · Fit the workflow
Automate CRM updates after customer calls
Design around user behavior, system ownership, data quality, and human correction.
You produce: Workflow map · integration boundary · adoption plan
03 · Introduce AI safely
Reduce support work with an agent assistant
Choose what to automate, where humans remain responsible, and how quality is measured.
You produce: First version · evaluation plan · escalation policy
04 · Narrow an impossible request
Respond to “answer any business question”
Push back constructively and turn an enterprise-brain request into a governed product slice.
You produce: Discovery questions · non-goals · phased roadmap
05 · Earn adoption
Recover a pilot users do not trust
Diagnose whether the failure is product quality, workflow fit, incentives, or rollout.
You produce: Root-cause plan · intervention · success evidence
06 · Make the portfolio decision
Prioritize competing enterprise requests
Balance revenue, urgency, reuse, effort, and customer communication without serving the loudest voice.
You produce: Prioritization rubric · decision · communication plan